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Need help on Scopus? Head to the Scopus Support Center

on Wed, 05/03/2017 - 22:12

If you have recently used “Help” on Scopus, you probably noticed a significant change — Scopus has migrated its Help platform to a new Support Center. Whether you are seeking instructions on how a specific feature works, looking for onboarding resources or needing to request a correction, the new Support Center is designed to help you find learning resources and answers to frequently asked questions, quicker and easier. As part of this migration, some of the benefits include:

  • Improved search functionality
  • New look and feel
  • New contact form to connect you to the right support

How it works on Scopus

Although you still access the support pages in the same way (click on “Help” from the navigation bar), the page that opens will now look and feel different — in a way that is easier to read, navigate and search for information. On each page, there are options to drill down further into the topic, search for a specific questions in the query form or use the menu options on the left hand side of the page to find other information and resources. Accessing help continues to be context sensitive, meaning that when you click on “Help” while using Scopus, the Support Center will open to information relevant to the page you were viewing.

You can also visit the Scopus Support Center home from a support page by clicking on “Support Center” at the top of the page, or outside of Scopus using the URL:

From here, choose between two paths:

  1. I want to learn about accessing and using Scopus, or
  2. I want to request changes to an author/affiliation profile or Scopus content

The first option, “I want to learn about accessing and using Scopus,” connects you to answers to frequently asked questions, information and training resources. You can also use the search bar to find answers to specific topics you are looking to learn about.

The second option, “I want to request changes to an author/affiliation profile on Scopus content,” will guide you to information on how to request changes to Scopus such as adding a missing document to your author profile, or making corrections to a document.

Improvements to contacting support

When reading a help file you will see an option(s) for further assistance at the bottom of the page. When you click on Email, Chat or Callback, a form will open. There are now different forms for the “learning and accessing” and “request changes” sections. This change can help to get your query or request to the right person quicker.

Start exploring the Scopus Support Center