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Need help on Scopus? Head to the Scopus Support Center

on Wed, 05/03/2017 - 22:12

If you have recently used “Help” on Scopus, you probably noticed a significant change — Scopus has migrated its Help platform to a new Support Center. Whether you are seeking instructions on how a specific feature works, looking for onboarding resources or needing to request a correction, the new Support Center is designed to help you find learning resources and answers to frequently asked questions, quicker and easier. As part of this migration, some of the benefits include:

  • Improved search functionality
  • New look and feel
  • New contact form to connect you to the right support

How it works on Scopus

Although you still access the support pages in the same way (click on “Help” from the navigation bar), the page that opens will now look and feel different — in a way that is easier to read, navigate and search for information.

Scopus to cease support of Internet Explorer 8 (IE8) on October 1

on Tue, 07/07/2015 - 07:54

Per 1 October 2015, Scopus will no longer support Internet Explorer 8. This is a few months ahead of Microsoft’s official discontinuation date of January 2016. For more information please visit Microsoft’s support page.

By removing IE 8 from our support list we will be able to provide the following future enhancements for you:

  • Remove current IE 8 security issues
  • Enhance existing security measures
  • Add support for new browser technologies
  • Add responsive design
  • Improve accessibility

In order for our users to continue benefitting from Scopus’ new features and functionalities, we would like to recommend upgrading your browser to IE 9 or higher, use Google Chrome or Firefox browsers.

If you have any questions or concerns, please contact us.

 

Release Date: 
July 7 2015

Scopus to cease support of Internet Explorer 7 (IE7)

on Tue, 08/05/2014 - 13:21

As of September 6, Scopus is discontinuing its support for Internet Explorer 7 (IE7). This means that users currently using IE 7 or any previous versions of Internet Explorer will no longer be able to access Scopus.com after this date.

For the purpose of providing an optimal user experience and maintaining platform performance, Scopus is discontinuing the support of older browsers which do not support the new functionalities in the upcoming September 6 release. This decision is also in line with Microsoft ceasing its support for Windows XP and IE7 per April 2014.

In order for our users to continue benefitting from Scopus’ new features and functionalities, we recommend that you upgrade your browser to IE 8 or higher or use Google Chrome or Firefox browsers.

Release Date: 
August 5 2014

IE11 now supported by Scopus

on Thu, 03/13/2014 - 13:11

On Wednesday March 12, a fix was made in Scopus to support Internet Explorer 11. Users no longer need to switch on the compatibility view in Internet Explorer 11 in order to properly view Scopus.com.

Release Date: 
March 12 2014

An update on Scopus browser support

on Mon, 02/24/2014 - 11:13

Following our February 2014 release, there have been inquiries regarding which browsers Scopus currently supports. Scopus is now supporting the following browsers:

Internet Explorer 8

Internet Explorer 9

Internet Explorer 10

Chrome 32

Firefox 27

Safari

For optimal user experience on Scopus.com we encourage users to use Chrome or Firefox.

Note for IE7 users:

Scopus is currently compatible with IE7, however support is limited as the browser is nearing its End of Life (EOL) date.

Note for IE11 users:

IE11 is not yet supported by Scopus. Users that are experiencing problems with IE11 while visiting Scopus.com can switch on IE11 compatibility view to ensure proper display.

Instructions to turn on compatibility view:

1) Open IE11 and click on the tool icon on the upper right corner. Click on Compatibility View settings.

 

2) You will see the below popup.