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Service Announcement: Scopus experiencing issues with search

on Thu, 11/27/2014 - 10:28

Update (11:30AM CET):

We are pleased to report that the issue with our search engine has been resolved, particularly with respect to cardinality and associated features. We are monitoring the system closely. Additionally, the Scopus and ORCID Author Feedback Wizard tools are also back online. If you experience any other issues with Scopus, please contact the help desk using "Help and Contact" link in Scopus.

Again, thank you for your patience. 

Original post:

Scopus is experiencing an issue with its search engine, particularly with respect to cardinality. This means that in many instances, searches are returning incorrect record counts, incorrect document and citation counts, etc. despite the fact that the records themselves are in the index. Side effects include degraded h-index calculations, and author publication counts. Other issues are becoming clearer as we monitor help desk reports.

We believe we have identified the root cause and are now in the process of implementing a fix. 

Because this issue is impacting document and citation counts, many users are attempting to fix their records via our Scopus and ORCID Author Feedback Wizard tools. In order to maintain the integrity of our troubleshooting efforts and to avoid erroneous troubleshooting attempts, we will be temporarily disabling the Author Feedback Wizards. It is possible that we may also temporarily disable the SciVal wizard. Additional updates will follow as the situation progresses.

Please stay tuned to this blog and/or Twitter for updates regarding our status and any other news related to this issue. We appreciate your patience and apologize for the inconvenience.